Understanding our refund and returns policy is crucial for ensuring a satisfactory shopping experience.
Refund and Returns Policy
🛒 What Our Policy Covers
At Laminate Floor World, we value your satisfaction. Therefore, if you’re not entirely happy with your purchase, our policy ensures peace of mind. Our policy includes refunds and covers all aspects of returns compliance with the Consumer Protection Act No. 68 of 2008 (CPA).
🔁 Return Timeframe – 7 Days to Request a Return
You can return eligible products within 7 days of receipt. To qualify, please make sure:
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- The product is unused and in its original packaging
- It’s in resalable condition
- You provide a valid proof of purchase (invoice or receipt)
🚚 Please note: You are responsible for return delivery costs unless the product is defective or delivered incorrectly. For more information about our returns arrangements, visit our Delivery Policy, which outlines further details for refund and returns considerations.
❌ What You Can’t Return
However, some items are not eligible for return:
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- Products that were cut, installed, altered, or used
- Custom orders or made-to-measure flooring
- Opened underlay, adhesives, or accessories
- Clearance or promotional items marked “Final Sale”
⚠️ Damaged or Defective Goods
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Reach out via email for any issues regarding refunds and returns, sending clear photos and your invoice number to laminatefloorworld@gmail.com to begin the refund and returns process.
In such cases, our team will arrange collection and handle the replacement or refund at no cost to you, if the product qualifies under the Consumer Protection Act.
💸 How We Process Refunds
After we inspect your return, we’ll email you with the outcome. If everything checks out, we’ll issue your refund through your original payment method within 7–10 business days. Complex issues regarding refunds and returns will be handled timely.
📦 How to Return Items
To start a return, please contact us:
📧 Email: laminatefloorworld@gmail.com
📞 Phone: 081 583 1182
Alternatively, you may bring the item to our Randburg showroom or request a courier collection. Be sure to follow our policy on refunds and returns when using either method.
👥 Your Rights as a Customer
Lastly, we created this refund and returns policy to fully comply with the Consumer Protection Act. To understand your rights and our obligations regarding policy, please visit our Terms and Conditions.
